Things you may wonder about...
Our goal is to work with you, not against you and make the process of selling your most valuable asset as easy as possible. FM Interiors require a 50 percent deposit initially, followed by full payment prior to the day of installation. If the property is being turned around within a 7-10 day period, full payment is required upon accepting our proposal and signing the letter of engagement.
You can pay by direct deposit or by credit card. If paying by credit card, an administration fee of 2% will be added to your invoice. We accept Visa and Mastercard only.
Our quote is valid for 14 days from the date of issue. Quotes or estimated costs will be given for any necessary trades or works that need to be carried out prior to styling or throughout the campaign.
We are happy to partially style your property if this is the recommendation of your agent. We will be transparent with you if we believe that some of your items should be removed or relocated.
If for some reason, you cancel prior to the agreed installation date, you will be charged 50 percent of the hire fee. This fee covers the time taken for selections and cancellation of the truck.
Our contacts run for 6 weeks. We charge you for 4 weeks and offer 2 weeks free. Beyond this period, the contract will run week by week, calculated on the weekly cost of the 4 week contract or you are able to take out another 6 weeks block.
We consider every property to be individual and hence every quote is different depending on inventory, requirements, timeframe and access.
We are happy to arrange professional hanging of artworks and mirrors for styling. The hanger may be required to drill holes into walls of the property in order to securely fix the art or mirrors. These holes or hooks will be left in place when the artwork or mirrors is removed.
It is your responsibility to ensure that all styling items are treated with care and respect. It is our expectation that all items will be kept clean at all times. This includes protecting items placed outdoors such as outdoor cushions. If you are not living at the property, we ask that the agent bring any outdoor cushions in after each inspection. We must be informed if pets or animals are sharing the space prior to installation and all items must be protected if so. Any damage incurred by pets will be charged at cost to you on inspection of the item.
All linen must be returned clean. We ask that all our bedspreads are laundered by you the client. The cost of cleaning any discoloured or dirty, damaged items will be paid by you. If the discolouration, damage or dirt cannot be removed or rectified, the item will be deemed to be unusable and the associated cost of replacing it will be incurred by you. Similarly, if any item is broken or damaged, the full cost will be incurred by you.
We are happy to provide additional inventory after installation. This will be quoted and charged separately. This cost includes a site visit, selections, delivery and installation.
Unfortunately, no refund is available if your property sells before the hire agreement expires.
It is your responsibility to contact at the time of the sale of your property to arrange collection. Five working days written notice is required.
All styling items are for sale and if you desire to purchase any of our inventory, we are happy to arrange this and provide you with a quote. Please refer to our full terms and conditions for a comprehensive understanding of our business.